How can we help?
Most answers are below. If you’re still stuck, email us and we’ll get back to you — usually within one business day.
Email support leasepal.support@gmail.comCommon questions
How do the AI actions work?
Tap an AI action — scan a lease, report a repair, draft a reminder, or categorize an expense — and only that item is sent to Claude for a suggestion. Every result is a draft you review and edit; nothing is sent to a tenant or filed for you.
What counts against my monthly AI limit?
Each AI action you run counts once. Free includes 3 to try, Professional 50/mo, and AI Pro 500/mo. When you run out, AI pauses until your next cycle or an upgrade — all manual tracking keeps working.
Can I track expenses without using AI?
Yes. On the Log-an-expense screen, tap “Save without AI” to record it manually — no AI action is used. Manual tracking is unlimited on every plan, including Free.
How do I change or cancel my plan?
Open Settings → your plan card → Pick a plan. Downgrading to Free cancels billing at the end of your current period; upgrades and paid-to-paid switches take effect immediately with Stripe proration.
How do I delete my account?
Settings → Delete account. This permanently removes your properties, tenants, leases, files, and expenses. It cannot be undone.